- 01
Nature of the relationship
The driver operates as an independent service provider and is not an employee, partner, or agent of Musaed.
- 02
Registration requirements
- Provide accurate information.
- Hold a valid driving license and the required documents.
- Keep account access confidential.
- 03
Bidding system
The driver may submit a price offer for any available order; submitting an offer does not guarantee that the driver is selected to perform the order.
- 04
Commissions
Before submitting an offer, the app shows the offer amount, the commission, and the net payable. Submitting an offer constitutes acceptance of the commission applied to that offer.
- 05
Driver obligations
- Comply with the laws of the State of Kuwait.
- Treat customers respectfully.
- Safeguard shipments.
- Do not carry prohibited materials.
- 06
Privacy policy
The app collects data such as name, phone number, ID, driving license, vehicle details, and location — to operate the platform, verify identity, transfer payouts, and prevent fraud.
Your location in driver mode: while your account is in driver mode, the app sends your location to our servers about once a minute — also when the app is in the background or your phone is locked. On Android this continues after Musaed is closed or the phone restarts, and a "Driver location is live" notification shows while it is on.
We use it to send you delivery requests near you, to show your customer where you are during their order, and to check what happened if there is a dispute. Customers see your location only during an order you are doing for them.
It stops when you switch to customer mode or sign out. We keep your latest position on your account, a trail of your positions for 30 days, and your position at each step of an order (such as pickup and delivery) for 180 days.
- 07
Account suspension or termination
- Fraud or manipulation of bids.
- Repeated serious complaints.
- Violation of regulations or these terms.
- 08
Limitation of liability
The driver is responsible for complying with regulations, the safety of their vehicle, the validity of their documents, and their performance of the service.
- 09
Intellectual property
All rights to the app and its trademarks are owned by Musaed.
- 10
Company details
- Company: Musaed for Managing Delivery Services via Electronic Platforms Co. W.L.L
- Commercial reg.: 551134
- Email: [email protected]
- Country: State of Kuwait