Delete your Musaed account
Request account deletion without installing or signing in to the Musaed app.
How to request deletion
Open the request form below. Enter your name, email address and the phone number registered with Musaed, including its country code. Use the pre-filled account-deletion message and submit the form. Support will verify account ownership before processing your request. Never send your password or verification code.
You can also open Account in the Musaed app, choose Delete account, and follow the confirmation steps.
Before your account can be deleted
Complete or cancel active orders, withdraw any remaining wallet balance, and settle outstanding amounts. Contact support if you need help resolving a balance or accessing your account.
What happens to your data
Account deletion clears your profile name, email address, Civil ID, gender, date of birth and profile-photo reference. Your account appears as Unnamed, and your sign-in phone number is replaced with an internal deletion identifier. You are signed out and can no longer access the deleted account.
Order, payment, wallet and related service records are not automatically erased by the in-app account-deletion action. Existing chats and transactions stay linked to the unnamed account. Chat content, driver documents, and financial and order records have no automatic deletion deadline. Contact support to request deletion of associated data and confirm which records must be retained and for how long.