Definition

The Musaed app is owned by Musaed for Managing Delivery Services via Electronic Platforms Co. W.L.L (CR 551134), a platform that connects customers with independent drivers.

Placing an order

The customer must enter accurate pickup and drop-off locations and a description of the shipment.

Offers

Drivers submit price offers and the customer chooses the offer and the driver.

Payment

Electronic or cash payment is available depending on the service.

Cancellation

Cancellation is allowed before a driver accepts; fees may apply after acceptance.

Prohibited items

Sending any items that violate Kuwaiti law is prohibited; the customer is responsible for the shipment's contents.

Privacy

We collect the data needed to provide the service, such as name, phone, addresses, device information, and location when permission is granted. We do not sell personal data.

Your location as a customer: if you allow it, the app reads your location only while you are using it — to suggest a pickup or drop-off point, to search for places near you, and when you choose to share a location in chat. When you place an order, we save where you were at that moment with the order. The app does not track customers in the background.

Your driver's location: while a driver's account is in driver mode, the app sends the driver's location to our servers about once a minute, also when the app is in the background or the phone is locked. During your order you can see your driver's location.

Account suspension

An account may be suspended for misuse, fraud, or breach of these terms.

Company details

• Company: Musaed for Managing Delivery Services via Electronic Platforms Co. W.L.L
• Commercial reg.: 551134
• Email: [email protected]