MMusaedمساعد
ENARDownload App

How Musaed works

A clear journey for customers and drivers

Musaed combines order creation, driver bidding, payment, chat, and delivery in one simple experience built for Kuwait.

For customers

Create a multi-task order

  1. 01

    Pin each stop

    Choose each task location on the map and add clear instructions.

  2. 02

    Add the goods estimate

    This helps route your order to drivers with a suitable daily budget.

  3. 03

    Pick from the lowest bids

    After bidding closes, choose the driver based on bid and rating.

  4. 04

    Pay and track

    Pay the service fee upfront, then pay the goods cost at delivery.

For drivers

Receive orders that fit

  1. 01

    Set today’s budget

    Only see orders whose goods estimate fits your daily budget.

  2. 02

    Submit your bid

    Edit or withdraw your bid while the bidding window is still open.

  3. 03

    Confirm assignment

    Once selected, accept the order before the customer pays.

  4. 04

    Complete and earn

    Your payout lands in your wallet after completion and commission.

Bidding and payment

Short windows keep orders moving

60-90 sec

Bidding

Eligible drivers submit bids and can edit before the window closes.

60 sec

Customer choice

The customer sees the lowest five valid bids and picks one.

30 sec

Driver confirmation

The selected driver accepts or rejects before the order proceeds.

5 min

Payment

The customer pays the service fee by wallet or MyFatoorah.

Recovery

Backup drivers protect the flow

If no bids arrive or a committed order needs recovery, Musaed can assign a backup driver so customers do not have to start again.

Before paymentCancellation is free.
After paymentGrace periods, fees, and compensation rules may apply.
After goods purchaseThe focus moves to delivery completion or dispute handling.